Metasphere choose Nymad for performance tuning – Oracle backup solutions.

Metasphere has been involved in the remote monitoring and control business for over thirty years; improving process efficiency, reducing costs, enabling their customers to meet regulatory requirements and implementing some of the most innovative solutions that integrate telemetry with business systems.

metasphere-logoThe company has supplied over 40,000 Remote Telemetry Units (RTUs) to its customers, including the first single board RTU on the market. Metasphere was one of the founder members for the WITS protocol and was instrumental in its development.

The Challenge

The team at Metasphere had noticed a trend of shrinking I.T. budgets, in some cases clients were losing staff with the necessary skills to effectively manage the Oracle backend databases required by the Metasphere application. These clients were turning to Metasphere for extra support. Whilst welcoming the opportunity to provide additional support services this resulted in a sharp increase in backup performance related questions. This was primarily around backups not completing in time or network bandwidth constraints in moving lots of data around. To make things harder to resolve, each customer had a different setup and required a detailed investigation into the backup configuration before assistance could be provided. It made sense for Metasphere to design, build and recommend a standardised and fit for purpose backup process for their clients. Paul Harding – Senior Engineer at Metasphere approached Nymad – a leading Oracle support and development partner with a reputation of delivering innovative and cost effective solutions – to seek advice on how best to resolve the problem.

The Solution

Nymad worked with Paul to understand the application requirements and the nature of Metasphere’s clients support requests, before implementing an incremental RMAN backup solution that could be rolled out across Metasphere’s client base.

The solution consisted of:

  • Move from a daily full back up, to a weekly full and daily incremental backup
  • Formalise the solution in clearly understood and commented scripts that are proven on multiple client sites providing;
    • Granularity of control
    • Highest level of DR in the event of a major outage
    • Improved performance across the network
  • Handover to include full documentation to explain the methodology of the new backup system with instructions for ongoing management.

The Benefits

Nymad had experience in the problem Metasphere was facing and was able to provide a solution that had already been proven in multiple production environments.  As a result the team were able to free up key individuals to continue to focus on product development, rather than repeatedly devoting their efforts supporting a poorly performing process. With a solid automation process now in place the backups are created significantly quicker and the resulting daily network transfers are much smaller in size.  Backups are now transferred to an off-site location using the same network that had previously been saturated by the original backup process, eliminating the need for additional storage.

Final thoughts from Paul Harding:

The results from this project were great! We happily recommend Nymad for anyone looking for proven results in Oracle consultancy.Paul Harding – Metasphere, Senior Engineer

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